Power BI Service Access Authentication Issue

Hi gbekoilias

Based on the information you provided, the following is the case description: you are having trouble logging in because the authentication app is generating a code for your personal email address instead of the email address associated with the Power BI service domain.

You can try the following to troubleshoot the problem.

• Check the Authenticator App Configuration: If you have more than one account on the authenticator app, make sure you are logged into the correct account.

• Add Your Work Account to the Authenticator App. You can refer to the following link: https://support.microsoft.com/en-us/account-billing/add-your-work-or-school-account-to-the-microsoft-authenticator-app-43a73ab5-b4e8-446d-9e54-2a4cb8e4e93c 

• Clear Browser Cache: Sometimes clearing your browser's cache can solve the problem you're experiencing when logging in.

If I've misunderstood you, please provide more detailed information. We can better understand the problem and help you. Show it as a screenshot or excel. Please remove any sensitive data in advance.

Best Regards,
Community Support Team _Yuliax
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