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Jordan_Robinson
Frequent Visitor

Power BI Pro License Not Applying

My trial version of PowerBI Pro has recently ended, I have spoken to my boss who has paid for the PowerBI pro license.

 

However it is still not letting me access my premium workspaces. But when I click  "Buy Pro Now" it says: "You already have Power BI Pro. You can buy more licences from Microsoft 365 admin centre. "

 

I am not sure if its just not applied it to my account or if my boss did something wrong? 

 

Cheers.

1 ACCEPTED SOLUTION
Greg_Deckler
Super User
Super User

@Jordan_Robinson You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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4 REPLIES 4
v-yanjiang-msft
Community Support
Community Support

Hi @Jordan_Robinson ,

According to your situation, you had been assigned a Pro License and a Free License, try to deactiavate both Licenses that you had been assigned by your Office 365 Portal Admin and then reactivate the Power BI Pro License.

More reference: Assign licenses to users - Microsoft 365 admin | Microsoft Docs

 

Best Regards,
Community Support Team _ kalyj

If this post helps, then please considerAccept it as the solution to help the other members find it more quickly.

Greg_Deckler
Super User
Super User

@Jordan_Robinson You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
The Definitive Guide to Power Query (M)

DAX is easy, CALCULATE makes DAX hard...

I have been installing Power BI Pro across our organisation uisng the coproate licence we have.

A couple of users do not seem have the licence installed correctly. Or rather it does not appear as a Pro licence.

BI seems to be installed correctly.

Under the desKtop app and the settings cog the

e5a8dad7-dea4-4b37-a661-baa9aeb66a53.png

 users get the above screenshot

All the other users have had the word 'Pro' under the text "License type:"

Does this imply an error in installing the Pro version?

Is Pro actually installed?

 

 Hi were you ever able to get this working? I have a user in similar situation.

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