Power BI Premium Licensing Free Users Issue - Upgrade to Pro Can't revert Back

[AnalyticsWNags]

We are using the Power BI Premium capacity.  so, the idea is Business users(around 1000+) are provided with  Viewer role which doesn't require any license. We also have 3 to 5 users who are member/admin/contributor who have Pro license.

Now, we are facing issues for free users with following scenario.

Assumption: All workspace are premium capacity and access are provided at Workspace level.

1. USER-B free user viewing the report / workspace which he given access as viewer. The User Upgraded for Free Pro trial for 60 days by himself. Then User can be able to access the reports until 60 days without issues. After his pro trial expires or user cancels his pro free trial then user become free user. Still Power Bi Service Prompts for Upgrade to Pro user.

         Note:  We are aware Restrict users to upgrade to pro users by themself, that we enforced now. 

        Now we need solution for users already facing this issue, who already upgraded to pro and they are free users now.

[collinq]

HI @AnalyticsWNags ,

I believe that you are mistaken about the Viewer role not needing a license.  Every user that views reports needs a license.

If you have Premium then you can "mass assign" users so that they can see/use Power Bi.  So, they have a license but they do not have a separate "Pro" license because you have assigned them rights from your Premium license.

If the workspaces are Premium workspaces, then the user shouldn't get the prompt.

I found the instructions on how to clear that back out (I have not tested these myself but they seem like it should work to me 🙂  )

1. Remove User from the Viewer Role and save.
2. Allow about 15-30 minutes
3. Re-add User as viewer role in the workspace
4. Before user tries again, they will need to delete browser history and cache (all time range) and then login again and try and see if it will work