Power BI Online Service Visuals are blank

[BethConnor]

Hoping someone can help, I have multiple power BI dashboards that have been published to my online workspace for over a year now with no issues however this morning users started reporting that most information in the visuals were blank (no errors just empty).

No re-fresh failures, no connection issues etc but when re-freshing its like it is stripping out the data. I have tried re-freshing in power BI desktop, all load perfectly in there and then when I upload to power BI Online service I have a success notification in desktop but still have no data in the online dash. 

I have also tried logging out of power BI and back in, clearing my permissions in desktop and then re-freshing, re-authenitcating connections in service but again no luck 

Hoping someone can help 

Thanks

[v-sgandrathi]

Hi @BethConnor,

Thank you for the update. Since the issue continues across multiple dashboards and you've confirmed that refreshes are working and reports function properly in Desktop, it seems likely that the problem is with the Power BI Service rather than the report itself.

It's good that you're already working with Microsoft Support. In the meantime, you might want to check if the issue affects different users or roles to rule out RLS or permission issues, and try testing with a simpler dataset to see if certain transformations are involved. Also, monitor the Power BI Service health and, if possible, publish a version of the report with a reduced model or different connection to see if the issue changes.

Since this is impacting several reports and standard troubleshooting hasn't resolved it, it appears to be a backend or connector issue that Microsoft will need to address.

Thank you.

[BethConnor]

Just wanted to check back in, we are still having the same issue with all dashboards, I have raised a support request with microsoft, they are running tests but no solution as yet. I tried the 1.0 solution but my reports wont allow this it just errors. Is anyone else experiencing this issue or have any other possible solutions ?

[mjord4n · Accepted solution]

We also raised a ticket at work and were told there's changes that have been made in the Power BI Service that haven't yet been made in Power BI Desktop, resulting in different behaviours in both.

Essentially, the data you see in the published report will reflect the default view of your SharePoint List. Any items you have filtered out will no longer show when published.  I managed to get this working today but only if I removed a calculated column from the view.

Waiting to hear back to see whether calculated columns in a SharePoint List will be supported or not.

If not, a potential route to go down would be using the OData connector, though I've not tried that yet.

I'll add anything if I get from my ticket 🙂

[BethConnor]

Hi, thank you for this, this has sorted out our issue!

[v-sgandrathi]

Hi @mjord4n,

Thank you for sharing your observation, it’s very helpful.

If the data source is a SharePoint List, switching to Implementation 1.0 can be beneficial, especially when there are recent changes or inconsistencies with the newer connector in the Service. In some cases, the newer version behaves differently between Desktop and Service, which may cause visuals to appear blank even if the refresh is successful.

Additionally, you might want to:

Check if the issue persists after re-publishing with Implementation 1.0 from Desktop

Look for any recent updates to the SharePoint connector or schema changes in the list

See if the problem affects all users or just specific ones, to rule out permission issues

This could be linked to a recent Service-side change impacting SharePoint datasets, so your workaround is definitely useful.

Thanks again for sharing!

[mjord4n]

Is your source a SharePoint List? I've had this issue this week too. Have had to resort to using Implementation 1.0 on the SharePoint Online List connector.

[v-sgandrathi]

Hi @BethConnor,

Just looping back one last time to check if everything's good on your end. Let me know if you need any final support happy to assist if anything’s still open.

Thank you.

[v-sgandrathi]

Hi @BethConnor,

Thank you @GilbertQ  and @lbendlin for your responses to the issue.

Thank you for providing the detailed information.

Since the report displays correctly in Power BI Desktop and the dataset refreshes successfully in the Service, the issue is likely not with the report design, but rather with how the data is processed or shown in the Power BI Service.

As @lbendlin suggested, raising a support ticket is the right step, especially if several reports are affected at once.

Additionally, you might want to check the following:

See if any Row-Level Security (RLS) or permission changes could affect data visibility in the Service

Check for recent data source or schema changes, even minor ones

If using DirectQuery or composite models, make sure queries return data correctly in the Service

Test the report in an incognito/private browser window to rule out caching issues

Try publishing the report to a new workspace to see if the issue is specific to the current workspace

Since the refresh works and the issue only appears in the Service, it’s possible this is due to a temporary Service-side problem or a recent backend update.

Please let us know what you find from the support ticket, as it could help others with similar issues.
Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

Thankyou.

[GilbertQ]

Hi @BethConnor 

Could you try and click on the Reset default button to see if that alleviates your issue?

[BethConnor]

Unfortuantely I have tried this and no luck still blank

[lbendlin]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

[BethConnor]

I have raised an issue, thank you