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MagnumPBI's avatar
MagnumPBI
New Member
6 years ago
Solved

Power BI Not Loading for some users

Hi   We have an issue whereby individual users are getting the blinking grey Power BI loading screen when trying to access the service. I myself had it a week or so ago and it resolved itself, now ...
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  • MagnumPBI's avatar
    MagnumPBI
    6 years ago

    We have now resolved the issue on my colleague’s PC. It appears to be something to do with Kaspersky anti-virus, as when we disabled it we could then log in to Power BI. We believe that it may have locked the web.min.js file that Power BI uses when authenticating the login when running a previous scan. By disabling anti-virus, logging in to Power BI, then restarting the machine to re-enable anti-virus, it now appears he can log in ok.

     

    Thank you for everyone's suggestions.

nickyvv's avatar
nickyvv
Most Valuable Professional
6 years ago

I occasionally also have seen this issue. In my experience it was always with users using an IE browser.

I recommend using Chrome, or the new Chromium based Edge browser for a better experience and possible better performance also.

 

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  • MagnumPBI's avatar
    MagnumPBI
    New Member
    6 years ago

    Hi

     

    Thanks for responding, but unfortunately we don't use IE, mainly Chrome. I get this issue on both Chrome and Edge.

     

    Regards