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Gelgarico's avatar
Gelgarico
Regular Visitor
6 years ago

Power BI Gateway sign in problem

Hi everyone,

I have a problem regarding on-premise gateway. 
I already installed latest gateway to windows 7 machine 64 bit 4GR RAM. Once I try to sign in my account, I get error "Out of memory at line 19". But upon checking the machine is not out of memory. 

Need Help

7 Replies

  • v-easonf-msft's avatar
    v-easonf-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi, Gelgarico 

    According to you description ,I can’t reproduce your problem.

    Please verify that you meet some requirements for gateway installation firstly  according to  Install an on-premises data gateway   .

     

    If the gateway  worked well before  ,you can try to roll back the update of desktop and gateway.

    If not, it can be a compatibility viewing issue with your IE .Maybe you can try to change your  browser version of IE.

    Otherwise you can try to  adjust  virtual space allocation to maximum.

    If none of the above methods successfully resolve the issue  and  you are a pro user, you can open a ticket here for help.

    URL: https://powerbi.microsoft.com/en-us/support/

     

    Best Regards,
    Community Support Team _ Eason
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Gelgarico's avatar
      Gelgarico
      Regular Visitor
      6 years ago

      Hi v-easonf-msft 

       

      Thank you for your reply.

       

      I already review and set the minimum requirements for the machine I been used and I.E. version 11 and set to default browser. Nothing happen.

       

      We try to set up a new VM machine Windows 7 SP 1 8GB RAM with same version of I.E., and installed .Net Framework version base on minimum requirements. but this time we can't install gateway said "Please review minimum requirements for installing the On-premises data gateway. Not meeting these requirements may result in performance bottlenecks".

       

      • venal's avatar
        venal
        Icon for Memorable Member rankMemorable Member
        6 years ago

        Gelgarico 

        Have you tried to check with my previous post links.

        Can you please check and let us know if you have any concerns.

  • venal's avatar
    venal
    Icon for Memorable Member rankMemorable Member
    6 years ago

    Gelgarico 

    Can you please try to check with the below links to resolve the issue.

    https://answers.microsoft.com/en-us/windows/forum/all/how-do-i-fix-an-out-of-memory-line-1-problem/a953c813-20fc-4a4e-9881-bce2d7b743fe

     

    https://answers.microsoft.com/en-us/newmsn/forum/newmsn_explorer-newmsn_premium/messages-from-website-that-i-am-out-of-memory-line/296d1366-e37b-4738-8f1e-577adba6e7ec

     

    If you have any concerns, please let us know.

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more
    If this post was helpful may I ask you to mark it as solution and click on thumb symbol?

     

    BR,

    venal.

    • Gelgarico's avatar
      Gelgarico
      Regular Visitor
      6 years ago

      Hi venal 

       

      Thank you for response.

       

      Sorry for the late reply, I saw the link you sent.

      But unfortunately, the VM I used before was remove and they give me a new VM Windows 7 8GB RAM installed NET Framework 4.7.2  and I.E version 11. 

       

      This time I can't Install on-premises data gateway.

      • venal's avatar
        venal
        Icon for Memorable Member rankMemorable Member
        6 years ago

        Gelgarico 

        Thanks for the quick reply.

        If you get a chance, please try to check with internal IT team to install the Gateway and try to re-pro the issue.

        If you have any queries or concerns, please let us know.

         

        BR

        venal.

  • v-easonf-msft's avatar
    v-easonf-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi , Gelgarico 

    Could you please tell me if your problem has been solved?

    If it is,  please mark the helpful replies  or accept your reply  as Answered to close this thread ?

     

    Best Regards,
    Community Support Team _ Eason