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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Power BI Gateway disconnected

Hello, I'm using the power bi gateway version 3000.114.6   I have installed it successfully despite having some .NET errors I discarded. Signed on with my account and could see the gateway up in Po...
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  • Anonymous's avatar
    Anonymous
    4 years ago

    Hello Anonymous ,

     

    Thank you. The computer does meet the minimum requirements but not so sure about the related considerations.

     

    In any case, I think my problem is network related. 

    Opening the necessary ports seems to solve the problem for now. 

GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
4 years ago

Hi Anonymous 

 

I would suggest uninstalling the gateway and re-installing again. You need to have the .NET versions installed as a pre-requisite to ensure that the gateway can run as expected.

Yousra's avatar
Yousra
Icon for Advocate I rankAdvocate I
4 years ago

Hello GilbertQ , 

 

I already had .NET Framework 4.8 installed before I installed the gateway.

 

Uninstalling the gateway I get Failure to uninstall the gateway with the following error and I can't even close the window error until I force stop the process from windows task:

 

System.Reflection.TargetInvocationException: Une exception a été levée par la cible d'un appel. ---> System.ComponentModel.Win32Exception: Failed to get the PowerGetActiveScheme!
à Microsoft.PowerBI.DataMovement.SystemConfigurationUtils.SystemConfiguration.IsSleepEnabled()
à Microsoft.PowerBI.DataMovement.Installer.Model.get_IsSleepEnabled()
--- Fin de la trace de la pile d'exception interne ---
à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
à System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
à System.Reflection.RuntimePropertyInfo.GetValue(Object obj, BindingFlags invokeAttr, Binder binder, Object[] index, CultureInfo culture)
à System.Reflection.RuntimePropertyInfo.GetValue(Object obj, Object[] index)
à Microsoft.PowerBI.DataMovement.Installer.Model.DumpProperties()
à Microsoft.PowerBI.DataMovement.Installer.MainViewModel.Close(CloseActionType closeActionType)
à Microsoft.PowerBI.DataMovement.Installer.CompleteViewModel.DoNext()
à Microsoft.PowerBI.DataMovement.Installer.WizardViewModelBase.<get_NextCommand>b__50_0(Object param)
à Microsoft.PowerBI.DataMovement.Installer.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()

 

But it looks like it is uninstalled. Same thing happens on the installation. I force stop the installation process after getting these .NET errors but going back to the gateway, it looks like it is installed.

 

What do you suggest doing next? Does it look like a .NET framework installation problem?

Thank you for your time