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alfBI's avatar
alfBI
Responsive Resident
6 months ago
Solved

Power BI Gateway - Network Issue after latest release update

  Hi,   I was trying to update our Power BI On premise gateway to latest release. Version: 3000.302.6 Date Published: 2/5/2026     After doing it I am not longer able to sign in o...
Need Help
  • alfBI's avatar
    alfBI
    6 months ago

    Hi Yugandhar.

    The update happened to coincide with a DNS change we were unaware of... problem solved

    thx

V-yubandi-msft's avatar
V-yubandi-msft
Community Support
6 months ago

Hi alfBI ,

Thank you for reaching out to the Microsoft Fabric Community. Since this issue began right after updating to version 3000.302.6 and everything was working properly before, it seems likely that the upgrade may have impacted the signin component.

You can try these steps.

1. Restart the On premises Data Gateway service and attempt to sign in again

2. Close the gateway and reopen it with Run as Administrator

3. Could you please try opening https://login.microsoftonline.com  from the same server where the gateway is installed?

 

If you’re still unable to sign in, review the Event Viewer for any related errors, as it may provide more details. If needed, reinstalling the gateway could resolve issues from an incomplete update.

 

Regards,

Yugandhar.

alfBI's avatar
alfBI
Responsive Resident
6 months ago

Hi Yugandhar.

The update happened to coincide with a DNS change we were unaware of... problem solved

thx

  • V-yubandi-msft's avatar
    V-yubandi-msft
    Community Support
    6 months ago

    Thanks for the update, glad to hear the issue has been resolved. Please feel free to stay engaged with the community for any further discussions or questions.

     

    Thanks You.