Forum Discussion
Power BI Gateway Is Online But Cannot Connect To Data Sources
aj1973Apparently, the server machine needed to be restarted and updated which fixed the problem. I feel so dumb right now but thank you for being so helpful, you really added to my reportoire of troubleshooting.
Tried that level and every other level. Same result. That's why I'm pulling my hair out because nothing seems to work. The machine with the gateway is a virtual machine. Don't know if that matters.
Community ChampionThat's what it is then, VM. Yes it matters.
Is this the first time you are trying to set up connection outside your network?
aj1973Apparently, the server machine needed to be restarted and updated which fixed the problem. I feel so dumb right now but thank you for being so helpful, you really added to my reportoire of troubleshooting.
Not the first time. It was the same configuration as before that used to work perfectly.
- aj1973
Not talking about the configuration... The configuration has been done in the VM I beleive. But you found out that the refresh is not working then you wanted to fix it out side the VM, is it not?
No I didn't try to fix it outside of the VM. The VM is not in Azure by the way.
- aj1973
Did you try to refresh the report in the desktop? if not then please do and then republish it, maybe the fact that you updated the Gateway has something to do with it.
Yes, just to verify that it wasn't the ODBC that is the problem. It's probably a Microsoft related issue itself. Who knows.
- aj1973
I had the feeling that something needed to done at the server level, like maybe updating the ODBC.. But glad you fixed it
You are welcome.