Power BI Gateway Connectivity Issue - Assistance Needed

[manoj_0911]

Hello ,

I'm encountering two errors with our On-premises Data Gateway service, which was functioning without issues until Friday. The errors are:

1. **Failed to update gateway details** - This message suggests a possible issue with the account the gateway runs under.
2. **Ensure time and date settings are correctly configured** - The time settings appear to be correct, and no changes were made recently.

I've verified the network and firewall settings, and the gateway was previously operational. Could you assist in diagnosing these issues or recommend any further steps?

Thank you in advance for your help.

[v-jtian-msft · Accepted solution]

Hi, tharunkumarRTK ,thanks for your concern about this issue.

Your answer is excellent!
And I would like to share some additional solutions below.
Hello,@manoj_0911 . I am glad to help you.
Have you tried logging in and registering the gateway using a Power BI Service account?
Generally registering the gateway using a Power BI Service account does not cause this account error issue.

I used my Power BI Service account to create the gateway

Regarding the time issue, please check your relevant settings.
Make sure that the system time of your server or computer is synchronised with the Internet time. You can synchronise the time through the ‘Date and Time’ setting.
Check and make sure that the time zone is set correctly. Incorrect time zone settings may cause the time to be out of sync.
I hope the following issue will be helpful to you:
Install an on-premises data gateway | Microsoft Learn
Solved: Gateway Accounts - Microsoft Fabric Community
azure active directory - How can I change the service account on the on-premise data gateway without...

I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
Best Regards,
Carson Jian,
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[tharunkumarRTK]

@manoj_0911 

You are trying to setup a new gateway cluster, does the account that you trying to use has all the necessary permissions to setup a new gateway cluster? gateway admin permissions are required. Please go through the requirements here: https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install

Did you make any changes to Time & Region settings on your windows machine? 

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