Power BI Enterprise Gateway multi dimensional AS DB connection error

[seric]

I have issues while connecting to on-premise multidimensional analysis services database with Power BI Enterprise Gateway.

Also I have successfully complete the installation process referring to the manuals on powerbi website (www.powerbi.com).

Power BI Enterprise Gateway is up and running.

All required permissions are granted for both service and users.

Enterprise AD and Azure AD synchronization is completed successfully via dirsync tool.

Defined gateway and added Datasource on power bi website. When i test the gateway datasource connection, connection completed successfully. Also I have watched trace information via sql profiler tool while connection test. Everything just went fine.

After all configuration and succeeded tests, I've created a sample report on Power BI Desktop, which is getting data from enterprise multidimensional analysis services database. Then publish the report to the power bi site. According to the power bi manuals, report should select the defined gateway datasource automatically, then get the data from multidimensional analysis services database. But did not happen. Instead, I get the exception below,

Unknown error

An unexpected error occurred.

Activity IDe8062344-01a5-45e7-a283-96c185056632

TimeFri Feb 26 2016 14:58:23 GMT+0200 (GTB Standard Time)

Version13.0.800.508

Cluster URIhttps://wabi-west-europe-redirect.analysis.windows.net

Any idea for the solution would be very helpful.

[seric · Accepted solution]

In my case, different user e-mail on Active Directory and powerbi site causing the problem. Make them both to use the same e-mail solved.