Power BI Embedded MSOLAP error

[Anonymous]

Hi, 

We have a Power BI report Embedded on a customers internal website that uses RLS to filter depending on department. The datasource is a SQL Server using Gateway to connect. 
The problem is that some of the users gets an error when trying to open the report. At first I thought it had something with embedded resource so we have tried to raise SKU level without success. The report and rls works fine both in desktop and in service when testing. But when the user tries she gets following error: 

OpenConnectionError: Failed to open the MSOLAP connection.

Aktivitets-ID: cc89c12d-35c9-49aa-b228-196cc2d51621

Korrelations-ID: c94cf0a1-c991-b626-4de9-ce671816e1ef

Begär ID: 7e5ec316-d41a-8dc7-83e8-c8cc1ea86f3f

Tid: Thu Feb 18 2021 11:45:58 GMT+0100 (centraleuropeisk normaltid)

Tjänstversion: 13.0.15383.18

Klientversion: 2102.2.04869-train

Kluster-URI: https://WABI-NORTH-EUROPE-redirect.analysis.windows.net

Aktivitets-ID: cc89c12d-35c9-49aa-b228-196cc2d51621

Begär ID: 7e5ec316-d41a-8dc7-83e8-c8cc1ea86f3f

Tid: Thu Feb 18 2021 11:45:58 GMT+0100 (centraleuropeisk normaltid)

Tjänstversion: 13.0.15383.18

Klientversion: 2102.2.04869-train

Kluster-URI: https://WABI-NORTH-EUROPE-redirect.analysis.windows.net

Has anyone seen this before or have some solution on how to fix it? 

Br

Adrian

[nateharwood93]

Hi @Anonymous we're having the same issue at the moment. Did you manage to find a fix? Thanks

[Anonymous]

Sorry, still no fix on this. I have a ticket open on this issue.

[Anonymous]

Hi @GilbertQ 

No, we are importing all data and reports are refreshed once a day. 

Br

Adrian

[GilbertQ]

Hi @Anonymous 

The error indicates it cannot connect to the MSOLAP database?

If you could look into that?

[GilbertQ]

Hi @Anonymous 

Is this report using SSO with direct query to the underlying source?

If so can you confirm that the user or account has got the correct access?