Power BI Dashboard automatically logged out after an hour

[HashimAsaad81]

Hello everyone,
I have a problem with my power bi dashboard, my case is:
I have a dashboard spread out on a client site and can connect to the dashboard through an external link I gave it to him before. The customer needs this dashboard to remain on the TV wall for as long as possible
The dashboard is automatically logged out after an hour and the customer needs to log in again to open the dashboard, so
How do I make the dashboard not log out
Or how can I increase the time to allow this dashboard to be opened on the TV wall as long as possible

[v-cazheng-msft · Accepted solution]

Hi @HashimAsaad81,

Power BI is built on Microsoft 365 and the authentication to login into Power BI service is against Microsoft 365 as well. Microsoft 365 uses token to perform authentication and allow clients to securely call protected web APIs. But toke has a life span, normally, one hour. After one hour, you need to update it. During this one hour, if you are actively communicate with Power BI, then the token will be updated automatically. If this page is not actively accessed, then the token will expire.

For your issue, you could consider configuring the token lifetimes by following the official documents.

Configurable token lifetimes - Microsoft Entra | Microsoft Docs

Microsoft identity platform access tokens - Microsoft Entra | Microsoft Docs

Configure authentication session management - Azure Active Directory - Microsoft Entra | Microsoft D...

Or you could consider make some configurations on cookie/session.

Session Cookies in Chrome, Firefox, and Sitecore – David Peterson - Sitecore MVP, Sitecore Architect...

Also, you could refer to this post and keep login with the help of some extensions.

Solved: Login needed after browser refresh - Microsoft Power BI Community

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let me know. Thanks a lot!

Best Regards,

Community Support Team _ Caiyun

[GilbertQ]

Hi @HashimAsaad81 

You would need to chat to the network admin who looks after user accounts and ask them to resolve the auto log out error.