Please make sure your data gateway (personal mode) is installed and configured properly

[ihavethepower]

Hi,

Since last Thursday my personal gateway returns the following error:

"Please make sure your data gateway (personal mode) is installed and configured properly"

I tested the gateway via Power BI and it says it is online and working and I upgraded the gateway to the latest vervsion but it still fails.

 

 I noticed another customer has the same issue, from the same time so maybe someone knows a solution ?

Many thanks

[ihavethepower · Accepted solution]

It appears the PowerBI scheduled refresh service is back working again and my issue has been resolved without any changes on my side. Thanks to all who replied

[sontt]

Hi,
I have same problem and i found this problem because i used Web.Page function.
U can read it here: https://powerbi.microsoft.com/en-us/support/.
Now u can fix it by use on-premise gateway (not personal) and wait they fix it. This is my way.

[lehons]

Thanks, I can confirm this was the problem for me.

Fortunately I can replace web query with local alternatives until they fix this problem.

[ihavethepower]

Thank you for your reply but I am not using that function so it may be some other central service issue

[sontt]

Can you give more information about your data source type? Or u can try on-premise gateway, maybe gateway personal have problem.

[ihavethepower]

Thanks again. I tried the on-premises gateway but I get the same error. This dataset is very simple - it just reads directly from a SQL Server database via some queries. There is one third party visualisation (Zoomcharts) but ther rest are all native.