Forum Discussion

anselmojg's avatar
anselmojg
Advocate II
5 years ago

Pin visual icon greyed out

During the last few days, new reports published to an existing workspace (Premium capacity) show the pin visual icon greyed out.

 

 

It does not seem to be an access related issue as I happen to be the Admin of the workspace... Tried everything I guess could be related, like disabling and enabling back the visual headers.... Nothing seems to allow access to pin any visual in those new reports.

 

Other reports in the same workspace do allow pinning visuals.

Need Help

5 Replies

  • v-deddai1-msft's avatar
    v-deddai1-msft
    Community Support
    5 years ago

    Hi anselmojg ,

     

    I can't reproduce your issue .Would you please show us more details about your issue? What's the visual type are you trying to pin to dashboard? Did the report is owned by the current account? Have you ever try to publish the report to other workspace and try again?

     

    Best Regards,

    Dedmon Dai

    • anselmojg's avatar
      anselmojg
      Advocate II
      5 years ago

      Thanks Dedmon Dai,

       

      There is indeed a pattern here that reproduces in the various Workspaces we have (hosted in Premium Capacity):

      • For Reports with the Dataset hosted in the same Workspace, pinning visuals to a Dashboard works as usual
      • However, for ("thin") Reports connected to Shared Datasets hosted in another Workspace, pinning visuals is greyed out

      The Workspace that host the Shared Datasets is also in Premium Capacity... We have admin access and "Build" permissions granted....

       

      Any thoughts? 

       

    • anselmojg's avatar
      anselmojg
      Advocate II
      5 years ago

      Thanks again.... I agree with what you are saying and proposing... but the issue persists... Would it be possible to have a Teams session to talk and share screens? Or do we need to raise a formal incident for assistance?

  • v-deddai1-msft's avatar
    v-deddai1-msft
    Community Support
    5 years ago

    Hi anselmojg ,

     

    Based on my test , even though I pin visuals from report that used the share dataset(have build permission on it), the pin icon works well.

     

    The only case that the pin icon is grey is when I tried to pin visual from shared app.

     

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

    Best Regards,

    Dedmon Dai