Forum Discussion

lbushey's avatar
lbushey
Frequent Visitor
3 years ago
Solved

Personalize Field Selection Intermittently Not Showing

Hello, 

 

For the past two days, users have noticed that the Personalize feature for reports isn't working correctly. Usually when personalizing, there's a plus sign to add in fields and lately, that's whats disappearing. As you can see, users are still able to access the Personalize feature. Settings in the report appear to be correct, and it doesn't seem like there's predictable conditions that cause it to not work. Anyone else running into this? Second image is the 'broken' view. 

Normal Personalize view

 

 

Missing features

 

Need Help
  • GilbertQ's avatar
    GilbertQ
    3 years ago

    Hi lbushey 

     

    I have tried this on 2 different Power BI tenants and reports and it is working as expected for me.

     

    If you could try clear the browser cache and log out and log back into the Power BI Service?

4 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    3 years ago

    Hi lbushey 

     

    I have tried this on 2 different Power BI tenants and reports and it is working as expected for me.

     

    If you could try clear the browser cache and log out and log back into the Power BI Service?

    • lbushey's avatar
      lbushey
      Frequent Visitor
      3 years ago

      Thanks GilbertQ! Still not sure why this is happening, but clearing the browser cache seems to work so far. 

    • RudyT's avatar
      RudyT
      New Member
      3 years ago

      Ok- I am having same problem and I have updated everything, cleared my cache, not sure what else to do. I tried a different browser and it worked once and then stopped showing the fields.  

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Just like to say, our enterprise is seeing this problem quite often as well. Clearing the Cache, etc, does resolve the issue temporarily, but it inevetably reoocurs, and is causing much frustration with our user base.