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beppe_62
Advocate II
Advocate II

Personalization option not visible in custom visual

All the option usally visible (personalized visual , filters , Sort ....) in the visuals are no more visible in custom visuals 

1 ACCEPTED SOLUTION
v-kkf-msft
Community Support
Community Support

Hi @beppe_62 ,

 

Please check if the Visual header is turned off in this visual format? Is the option "Hide the visual header in reading view" selected in Service's report settings or Desktop's report settings? These actions will cause the visual header to be invisible.

 

vkkfmsft_1-1639034247988.png  

vkkfmsft_2-1639034470062.png

vkkfmsft_3-1639034516637.png

 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

View solution in original post

1 REPLY 1
v-kkf-msft
Community Support
Community Support

Hi @beppe_62 ,

 

Please check if the Visual header is turned off in this visual format? Is the option "Hide the visual header in reading view" selected in Service's report settings or Desktop's report settings? These actions will cause the visual header to be invisible.

 

vkkfmsft_1-1639034247988.png  

vkkfmsft_2-1639034470062.png

vkkfmsft_3-1639034516637.png

 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

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