Forum Discussion

arvindyadav's avatar
arvindyadav
Icon for Post Partisan rankPost Partisan
8 years ago

Personal gateway not working.

Hi All,   Igot an error in login in personal gateway please help me out for login,   the details showing after singin in personal gateway is,   Starting trace on 11/20/2017 4:11:26 AM UTC Ve...
Need Help
v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi arvindyadav,

 

Is your previous account a Windows account?

 

Did you get error in personal gateway configuration tool or in service site? Could you please post a screenshot here?

 

Best regards,

Yuliana Gu

arvindyadav's avatar
arvindyadav
Icon for Post Partisan rankPost Partisan
8 years ago

Yes my previous account is windows account.

 

The Error dhown to me :-

 

  • arvindyadav's avatar
    arvindyadav
    Icon for Post Partisan rankPost Partisan
    8 years ago

    Hi v-yulgu-msft,

     

    Did you found solution for my question?

    • v-yulgu-msft's avatar
      v-yulgu-msft
      Icon for Microsoft Employee rankMicrosoft Employee
      8 years ago

      Hi arvindyadav,

       

      From the document "If you’re logged in to Windows with an account with Administrator permissions, you’ll be asked to enter your Windows account credentials. You can specify a different Windows account, but remember the permissions determine how the gateway is run." In your scenario, did you log into Windows with admini account or user account? Please log in with admin for a test.

       

      Regards,

      Yuliana Gu

      • arvindyadav's avatar
        arvindyadav
        Icon for Post Partisan rankPost Partisan
        8 years ago

        Hi v-yulgu-msft,

         

        I have logged in administrator only for refreshing my data . It is refreshing my data but why it is not working from my account.