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rode's avatar
rode
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9 years ago

Personal gateway issue on data update

Hi everyone! I have published a report on the cloud using a Power Bi Pro license. Data come from a SQL Server database, which is running locally on my computer. There are no problems when I publish ...
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vanessa's avatar
vanessa
Icon for Post Patron rankPost Patron
9 years ago

rode

It shows the gateway as offline. Can you trying running it again?

rode's avatar
rode
Icon for Advocate II rankAdvocate II
9 years ago

I have tried to do it many times. I've also tried by running it as administrator. The strange thing is that the ConfigManager tool that is available at AppData\Local\Power BI Gateway - Personal\2.0\Shared says that the gateway is properly connected.

 

  • vanessa's avatar
    vanessa
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    9 years ago

    Can you try un-installing and installing again just to make sure?

    • rode's avatar
      rode
      Icon for Advocate II rankAdvocate II
      9 years ago

      I've done it yesterday and, effectively, someting strange has happened. After I've uninstalled the gateway, the reinstallation has failed. To address this issue I've deleted all the files in Programs and Application Data folders and the registry keys (by searching in regedit all the involved keys shown in the failed installation logfile) in order to install it again.

      After the deletion of files and registry keys the installation has been possible.

       

      • vanessa's avatar
        vanessa
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        9 years ago
        Has the gateway been registered?