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Laxmi's avatar
Laxmi
New Member
10 years ago

Personal PowerBI Gateway Offline

We have PowerBI gateway set up on machine and several reports run daily. However on and off the report refresh fail as PowerBI gateway goes offline.   I tried to check event viewer and windows log...
Need Help
v-caliao-msft's avatar
v-caliao-msft
Icon for Microsoft Employee rankMicrosoft Employee
10 years ago

Hi Laxmi,

 

So you are using personal gateway within your organization? Would it be available to switch to On-premises data gateway?

 

In addition, please also check the following parts regarding personal gateway troubleshooting:

  1. Go to your Temp folder (%temp%) and look for files that start with Power_BI_;
  2. Using Fiddler to take an HTTP trace.
  3. Check the Microsoft Endpoint Protection related logs or configuration, to allow the gateway service;

Further, under which account the personal-gateway has been installed? If possible, download the install package and then run it under the Administrator account, see if this would fix the issue.

Adding some additional reference:

Troubleshooting Power BI Gateway - Personal

On-premises data gateway

 

Regards,

Charlie Liao

yuanyuanwang's avatar
yuanyuanwang
New Member
9 years ago

We have the same problem. We have multiple data sources. The on-premises data gateway does not support Salesforce. So we have to use personal gateway across our organization.

The error log shows:

Error from PersonalGatewayConfigurator, exception: Microsoft.DataTransfer.DIAgentClient.HostServiceException: The operation has timed out.
at Microsoft.DataTransfer.DIAgentClient.NamedPipeStreamProvider.SendRequest[T,TResult](T value)
at Microsoft.DataTransfer.AgentSdk.GatewayProvider.GetProperty(String propertyName)
at Microsoft.DataTransfer.PowerBIGatewayAgent.ConfiguratorWorkflowSteps.IsActiveGateway(String gatewayMachineIdAccordingToService)
at Microsoft.DataProxy.PowerBIPersonalGatewayConfigurator.MainViewModel.OnGatewayStateFromServiceChanged(Object sender, PropertyChangedEventArgs e).