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Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

Personal Gateway shutting down while computer is on

We have both a personal and on-premise gateway set up on a Virtual Machine. I have noticed that during random points in the week the personal gateway seems to shut down. We can get it back up by rem...
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  • Icey's avatar
    Icey
    6 years ago

    Hi Anonymous ,

     

    Maybe this is the cause.

    The on-premises data gateway (personal mode) can run only as an application. When your personal login account goes offline, the personal gateway is offline. You need to log in again to wake up the personal gateway.

     

    Best Regards,

    Icey

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Icey's avatar
Icey
Icon for Community Support rankCommunity Support
6 years ago

Hi Anonymous ,

 

Is this problem sloved?
 
If it is sloved, could you kindly accept it as a solution to close this case?  
 
If not, please let me know.  
 
Best Regards
Icey
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi,

 

Thanks for that insight.

It looks like it is a combination of the personal gateway running as an application and our IT team setting an automatic sleep from their side. 

 

Thanks,

Rubina