Forum Discussion

Paulx99's avatar
Paulx99
Kudo Kingpin
10 years ago

Personal Gateway offline

Hi All

 

I downloaded and successfully installed my Personal Gateway last night and also did a successful refresh at that time. Tonight when I went to do another refresh in PBI Service Pro, I got the following message:

 

"Couldn't refresh because your Personal Gateway is offline. Make sure your Personal Gateway is up and running."

 

I'm not sure why my Personal Gateway is offline (I certainly didn't take it offline !) and I've got no idea how to make sure my personal gateway is up and running !

 

If anyone knows how to get a personal gateway online and up and running again, (and keep it that way), if you could please let me know, I would really appreciate it.

 

Thanks

 

Paul

Need Help

11 Replies

  • ankitpatira's avatar
    ankitpatira
    Community Champion
    10 years ago

    Paulx99 By Personal Gateway is offline, it means powerbi.com is unable to connect to machine on which your gateway is running. Ensure machine (or laptop) on which you've installed personal gateway is not sleep or turned off and is on connected to the network. When installing personal gateway you would have a little warning that would have said if laptop goes to sleep mode or turned off personal gateway will be offline.

    • Paulx99's avatar
      Paulx99
      Kudo Kingpin
      10 years ago

      Hi ankitpatira

       

      Thanks for your reply. My PC is definately not asleep or turned off and is definately connected to the network. In addition, I do not remember seeing a warning that said if the laptop goes to into sleep mode or is turned off that the personal gateway will be offline. Is that just a warning, or a checkbox option ?

       

       

      Paul

      • ankitpatira's avatar
        ankitpatira
        Community Champion
        10 years ago

        Paulx99 Second screen during personal gateway installation gives you this warning sign.

         

  • kcantor's avatar
    kcantor
    Community Champion
    10 years ago

    You can also verify the gateway status on the schedule refresh tab for the data model. Mine gateway is found in the Windows 8 start menu as well as the system tray.

    • Paulx99's avatar
      Paulx99
      Kudo Kingpin
      10 years ago

      Hi kcantor

       

      Thank you for getting back to me. All the gateway staus on the refresh tab for teh data model tells me is that it is offline - it doesn't tell me why or how to get it back online. I'm running Windows 8.1, but couldn;t see it in either the start menu or the system tray.

      I must be missing something here.

       

      Paul

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 years ago

        Paulx99 Check out this troubleshooting page, it doesn't list your specific problem, but it will tell you where the log files are etc, maybe you can find more information in those.

  • Indika156's avatar
    Indika156
    Frequent Visitor
    8 years ago

    Hi

     

    This may be late post , but will be useful to some one else , Please find the Personal gateway from the Start menu and Sign in again , then it wil be online , this hapens when it sign out

     

    Thanks