Forum Discussion

Kassie's avatar
Kassie
New Member
6 years ago

Personal Gateway not appearing

I have downloaded the personal gateway and installed it successfully. However if I go on to the BI web app, it does not appear under settings. The show Gateway toggle is also grayed out. Please help.
gateway
v-kelly-msft's avatar
v-kelly-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi Kassie ，

 

Would you pls check whether the gateway (personal mode) has the same window authentication with your BI account?

 

Below are the limitations for personal mode gateway, pls check it.

 

Here is the reference.

 

 
Best Regards,
Kelly

Kassie's avatar
Kassie
New Member
6 years ago
Thank you. I must say I am completely new to BI and everything that goes with it. I beleive I followed all the instructions, as mentioned on Microsoft's website, signed in everywhere with the same credentials etc. But I still experience the same problem. I connected to an SQL Server database on my desktop and everything works fine. I downloaded the latest personal Gateway signed in with the same credentials etc. I just did not understand the connectors tab and if I should point to the SQL database so I turned of the toggle button?