Forum Discussion

Kassie's avatar
Kassie
New Member
6 years ago

Personal Gateway not appearing

I have downloaded the personal gateway and installed it successfully. However if I go on to the BI web app, it does not appear under settings. The show Gateway toggle is also grayed out. Please help.
gateway
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hey Kassie 

 

Personal Gateways do not show up under "Manage Gateways" on Power BI Service. However, if you go to the dataset, click the "..." icon, then select settings you can view it's status in the "Gateway Connection" section.

 

This is the place you can toggle the "Use a data gateway" switch on and find and set up the person gateway.

 

If this helps please Kudo.

If it solves your problem please accept it as a solution.

 

Thanks! ğŸ˜Š

Kassie's avatar
Kassie
New Member
6 years ago
Thank you, but this is exactly my problem. It does not appear under the settings tab at all for selection. The toggle switch is also grayed out.
  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Ah. I see now. I experienced that my first time as well. I suggest uninstalling the gateway(s) and reinstalling it. If the issue persists trying installing the non-personal gateway to see if it shows up. Make sure you are installing the most recent version Here: https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode about a third of the way down the page.

    • Kassie's avatar
      Kassie
      New Member
      6 years ago
      Thank you. I have already reinstalled it, but still... I'll try the other solution and let you know.
      • v-kelly-msft's avatar
        v-kelly-msft
        Icon for Community Support rankCommunity Support
        6 years ago

        Hi Kassie ，

         

        Would you pls check whether the gateway (personal mode) has the same window authentication with your BI account?

         

        Below are the limitations for personal mode gateway, pls check it.

         

        Here is the reference.

         

         
        Best Regards,
        Kelly