Forum Discussion

powerbipat's avatar
powerbipat
Frequent Visitor
10 years ago

Personal Gateway issue

Hello,   I am not able to refresh the data from the cloud using personal gateway. I created a report using Power BI desktop (Import data) against a On-Prem SQL   database  and published it to the c...
Need Help
powerbipat's avatar
powerbipat
Frequent Visitor
10 years ago

Yes I reinstalled both the desktop and Personal Gateway. Yes  i can see the personal gateway running (diahost.exe).

PowerBI desktop version - 2.35.4399.381

Personal gateway version - 1.12.5989.1

 

kcantor's avatar
kcantor
Community Champion
10 years ago

powerbipat

Have you uninstalled the gateway and completed a clean install? i once had this happen after an update and the problem was that the installation process was interupted and my credentials were not captured. When I removed it and installed it again, it allowed for their entry. It would not allow me to edit them until I removed the gateway and did a clean installation.

  • powerbipat's avatar
    powerbipat
    Frequent Visitor
    10 years ago

    kcantor

     

    Yes,  I  did uninstall it cleanly and did an installation of the latest gateway

  • powerbipat's avatar
    powerbipat
    Frequent Visitor
    10 years ago

    kcantor

    I confirmed this is a proxy server related issue. I was able to refresh the data using my personal gateway when I used a wireless connection that does not go through the proxy server.

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Community Support
      10 years ago

      Hi powerbipat,

       

      As you have found the issue is related to proxy server, I'm afraid we can't help much on Power BI forum side. I would suggest you ask network administrator for help to go deep. Or you can open a support ticket to get dedicated support.

       

      Thanks for your understanding and support.

       

      Best Regards,
      Qiuyun Yu