Forum Discussion

powerbipat's avatar
powerbipat
Frequent Visitor
10 years ago

Personal Gateway issue

Hello,   I am not able to refresh the data from the cloud using personal gateway. I created a report using Power BI desktop (Import data) against a On-Prem SQL   database  and published it to the c...
Need Help
kcantor's avatar
kcantor
Icon for Community Champion rankCommunity Champion
10 years ago

Most times the gateway issues are best solved by uninstalling all instances and doing a clean installation. Make sure you update both desktop and the gateway as for some reason, my issues only appear when both are not the same version (ie newest). Once you do a clean install you may have to reverify your credentials but it should fix the problem.

You can also check to see if the gateway is running in the task manager of your computer. If it isn't, find the icon in the start menu and activate it manually if you are unable to complete a clean install at this time.

powerbipat's avatar
powerbipat
Frequent Visitor
10 years ago

Yes I reinstalled both the desktop and Personal Gateway. Yes  i can see the personal gateway running (diahost.exe).

PowerBI desktop version - 2.35.4399.381

Personal gateway version - 1.12.5989.1

 

  • kcantor's avatar
    kcantor
    Icon for Community Champion rankCommunity Champion
    10 years ago

    powerbipat

    Have you uninstalled the gateway and completed a clean install? i once had this happen after an update and the problem was that the installation process was interupted and my credentials were not captured. When I removed it and installed it again, it allowed for their entry. It would not allow me to edit them until I removed the gateway and did a clean installation.

    • powerbipat's avatar
      powerbipat
      Frequent Visitor
      10 years ago

      kcantor

       

      Yes,  I  did uninstall it cleanly and did an installation of the latest gateway

    • powerbipat's avatar
      powerbipat
      Frequent Visitor
      10 years ago

      kcantor

      I confirmed this is a proxy server related issue. I was able to refresh the data using my personal gateway when I used a wireless connection that does not go through the proxy server.

      • v-qiuyu-msft's avatar
        v-qiuyu-msft
        Icon for Community Support rankCommunity Support
        10 years ago

        Hi powerbipat,

         

        As you have found the issue is related to proxy server, I'm afraid we can't help much on Power BI forum side. I would suggest you ask network administrator for help to go deep. Or you can open a support ticket to get dedicated support.

         

        Thanks for your understanding and support.

         

        Best Regards,
        Qiuyun Yu