Forum Discussion
Personal Gateway issue
Most times the gateway issues are best solved by uninstalling all instances and doing a clean installation. Make sure you update both desktop and the gateway as for some reason, my issues only appear when both are not the same version (ie newest). Once you do a clean install you may have to reverify your credentials but it should fix the problem.
You can also check to see if the gateway is running in the task manager of your computer. If it isn't, find the icon in the start menu and activate it manually if you are unable to complete a clean install at this time.
Yes I reinstalled both the desktop and Personal Gateway. Yes i can see the personal gateway running (diahost.exe).
PowerBI desktop version - 2.35.4399.381
Personal gateway version - 1.12.5989.1
Have you uninstalled the gateway and completed a clean install? i once had this happen after an update and the problem was that the installation process was interupted and my credentials were not captured. When I removed it and installed it again, it allowed for their entry. It would not allow me to edit them until I removed the gateway and did a clean installation.
