Personal Gateway isn't working

[Isabellemilow]

Hello everyone,

I am trying to update my Power BI Dashboard automatically in the service again.
Unfortunately, my on-premises data gateway (personal mode) is offline, and the update fails with the message:

‘Your data gateway (personal mode) is offline or couldn't be reached.’

When trying to repair or reinstall the gateway, I get the error:

‘The gateway update failed’ (see attachment)
and in the logs:
Error code 1603 / SFXCA: Failed to create temp directory. Error code 5

I don't know what to do - can someone help me?

I receive this in my powerbi:

I never changed anything, so I don't know what to do.

Thank you very much for your help in advance 🙂

[v-sgandrathi · Accepted solution]

Hi @Isabellemilow,

If you're encountering the error "The gateway update failed" along with error code 1603 and a message about failing to create a temp directory (error code 5), it's likely due to permission issues in your Windows environment. Start by downloading the latest version of the On-premises Data Gateway (Personal Mode) from the official Microsoft site. Right-click on the installer and choose "Run as administrator" to ensure it has the necessary permissions to complete the update. Next, check your system's TEMP and TMP environment variables by navigating to System Properties → Advanced → Environment Variables, and make sure they point to a valid location.
Open this directory manually, clear any unnecessary temporary files, and verify that your user account has full control under the folder’s Security tab. Sometimes antivirus or Windows Defender software can interfere with installations, so consider temporarily disabling them during the update process. If the issue persists, try installing or updating the gateway under a new Windows user account with administrative privileges. These steps usually resolve the installation and update problems caused by permission or environment issues.

Happy to help! If this addressed your concern, marking it as "Accepted Solution" and giving us "kudos" would be valuable for others in the community.

Thank you.

[v-sgandrathi]

Hi @Isabellemilow,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Thank you.

[v-sgandrathi]

Hi @Isabellemilow,

I wanted to check in your situation regarding the issue. Have you resolved it? If you have, please consider marking the reply as Accepted solution and give Kudos that helped you. It would be greatly appreciated by others in the community who may have the same question.

Thank you.

[v-sgandrathi]

Hi @Isabellemilow,

As we did not get a response, may I know if the above reply could clarify your issue, or could you please help confirm if we may help you with anything else?

And if the provided information meets your requirements, you can Accept the solution and also give Kudos on that reply. It helps other users who are searching for this same information and find the information.

Your understanding and patience will be appreciated.

[Isabellemilow]

it didn't helped. but I managed it by myself

[v-sgandrathi]

Hi @Isabellemilow,

Thanks for the update on resolving it yourself!

If you’re comfortable sharing, I’d be curious to know what eventually worked for you. It might help others facing the same issue with the Personal Gateway failing to update due to the 1603 and temp directory errors.

Could you kindly share the workaround that worked for you and mark your solution as 'Accepted'.That way, it can help others in the community who might run into the same issue.

Thanks a lot!