Solved: Personal Gateway installed but not showing

Anonymous · ‎12-26-2019

Hi, Everyone,

I'm new here. and Now I have a problem with the Personal Gateway.

When I finished installing the Gateway(Personal Mode), there's still massage telling I haven't installed the Personal Gateway in the "Setting-Dataset-Gateway Connection".
Could any help me with this problem?

Anonymous · ‎01-01-2020

Hi Amy,

The problem has been solved, thank you.

I found that both the personal mode and the admin mode were installed. I'm not sure if they conflict. Then I uninstalled all and reinstalled the personal mode gateway. This works.

View solution in original post

v-xicai · ‎12-29-2019

Hi @Anonymous ,

You may check if the personal gateway account is the same with Power BI Service account.

You can learn more about personal gateway: https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode.

Best Regards,

Amy

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous · ‎01-01-2020

Hi Amy,

The problem has been solved, thank you.

I found that both the personal mode and the admin mode were installed. I'm not sure if they conflict. Then I uninstalled all and reinstalled the personal mode gateway. This works.