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dimazaid's avatar
dimazaid
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

[Personal Gateway Upgrade required] The On-premises data gateway (personal mode) is now available

ACTION REQUIRED BY 7/31/2017 to avoid interruption in your Power BI Data refresh of on-premises data   Hello gateway owners–   Today we're shipped a new, enhanced version of the personal gateway ...
General Comment
Anonymous's avatar
Anonymous
Not applicable
9 years ago
Hi Dimazaid,

I'm pro user. I created report one week ago. Yesterday around the same time as now I set up schedule refresh and my all users who are also Pro cannot see my work. They see only message loading data... and almost done... Could you advise how to solve it? I use ODBC data(Service Now connection). Last thing - for me it's working fine. I use old personal gateway and till 6th everything was working fine.
  • dimazaid's avatar
    dimazaid
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    Hi Anonymous,

     

    Which auth type are you using with ODBC? Basic or Windows? Do they see any errors other than the loading data message? 

    Can you send me the gateway logs so we can take a look? 

     

    Thanks!
    Dimah 

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      It was my mistake. I created dashboard with pinned page and I wanted to create something like menu for reports. I deleted pinned page and left dashboard without it but only text boxes with links to reports. After added again pinned page everything was fine. False alarm :) 

       

      One question regarding new on-premises data gateway(personal mode). When I upgrade gateway will I still have an access to my ODBC data? I use Basic authentication.

       

      Thank you.

       

      Regards,

      Pawel

      • dimazaid's avatar
        dimazaid
        Icon for Microsoft Employee rankMicrosoft Employee
        9 years ago

        Hi Anonymous,


        Glad to hear it was resolved! 
        The new gateway supports ODBC data source with Basic mode today, so you should be able to still access your data. Please let me know if you see otherwise. 

         

        Thanks!
        Dimah