Forum Discussion

tlovemark's avatar
tlovemark
Microsoft Employee
6 years ago

Personal Gateway Updates Not Recognized

I've updated my personal PowerBI gateway now a half-a-dozen times, yet the web portal refuses to recognize this.  Every time I review my gateway connections, I see the "Please upgrade to benefit from latest features" dialogue prompt, which I select to download the new installer.

 

After running this and updating my personal gateway, I continue to receive these messages in the web portal.  Why can't the web portal recognize I've updated!?  I can't tell if these errors are legitimate or not.

2 Replies

  • Hi there

    What if you log out of the Power BI Service and back in again?
  • v-eachen-msft's avatar
    v-eachen-msft
    Community Support

    Hi tlovemark ,

     

    You could uninstall gateway and delete local file of gateway. Then re-install the latest gateway.