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benjikj_mcsp's avatar
benjikj_mcsp
Frequent Visitor
6 years ago
Solved

Personal Gateway Setup Issues

Hi,   I have tried to set up a personal gateway, but it doesn't seem to be working.   I have downloaded and installed it, and signed in (with my work account, same one I use Power BI for), and it...
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  • v-deddai1-msft's avatar
    v-deddai1-msft
    6 years ago

    Hi benjikj_mcsp ,

     

    >>So in fact, the Datasets/sources I was using couldn't use a gateway (was just a Python script), so there wasn't a gateway sections at all. However, I thought my gateway would still come up in the Manage Gateways page.

     

    Personal gateway will not show in  manage gateways page. It will only show in the page of dataset settings. If there is no Personal Gateway in your dataset,it indicates that this dataset is not supported for Personal Gateway. Please try to use  On-premises data gateway.

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

    Best Regards,

    Dedmon Dai

v-deddai1-msft's avatar
v-deddai1-msft
Community Support
6 years ago

Hi benjikj_mcsp ,

 

Would you please check if the gateway and power bi service was set in the same tenant. And you can find personal gateway in :

 

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

Best Regards,

Dedmon Dai

  • benjikj_mcsp's avatar
    benjikj_mcsp
    Frequent Visitor
    6 years ago

    Hi,

     

    Thanks for getting back to me.

     

    If by tenant this is just the account, yes, the PowerBI account that I am logged in with is the same that I logged in with when I set up the gateway. If it's not just the same email account, how can I be sure I am using the same tenant?

     

    Yes, I have been looking in that place you screenshotted, as well as rhe Manage Gateways page, and I am not seeing any Gateways.

     

    Thanks,

     

    Benji

    • v-deddai1-msft's avatar
      v-deddai1-msft
      Community Support
      6 years ago

      Hi benjikj_mcsp ,

       

      What can you see in the screenshot I provide above? 

       

      Best Regards,

      Dedmon Dai

      • benjikj_mcsp's avatar
        benjikj_mcsp
        Frequent Visitor
        6 years ago

        Hi v-deddai1-msft ,

         

        So in fact, the Datasets/sources I was using couldn't use a gateway (was just a Python script), so there wasn't a gateway sections at all. However, I thought my gateway would still come up in the Manage Gateways page.

         

        I have tried creating a new reports with a csv data source, and pubilshing that, and I can now see my Personal Gateway in that Gateway Connection tab, and it says it is running on my machine ID, however, I can still not see anything in the Manage Gateways page (that it directs you to in that screenshot to amke sure it's added into). Does it need to be in and configured in that Manage Gateways page for it to work?

         

        Apologies, I am very new to Gateways, and there is not much info around about the Personal Gateway, more for just the On-Prem one.

         

        Thanks,

         

        Benji