Personal Gateway: Please uninstall the current version first.

[Rebennett99]

The personal gateway was working fine through Friday, August 4.  Monday, August 7 it wasn't working and I couldn't get it to start.  I uninstalled the Personal Gateway using Programs and Features - obviously a mistake.  I deleted the appdata/local/personal gateway directory.  Attempting to reinstall the latest personal gateway I get the error:

The on-premises data gateway(personal mode) installation has failed. Learn more.

It looks like you are trying to reinstall.  Please uninstall the current version first.

The learn more link does not provide a solution to the problem. How do you uninstall the personal gateway after you uninstall it such that a clean install can take place?

[v-jiascu-msft]

Hi @Rebennett99,

Maybe these posts can help you.

1. cannot-uninstall-power-bi-personal-gateway. Key words: ccleaner.

2. Can-t-uninstall-on-premise-gateway. Key words: restart, retry.

3. failure-installing-the-power-bi-personal-gateway. Key words: official blog. 

Best Regards!

Dale

[Rebennett99]

1.CClean was run and did not work.

Rebooting my computer did not work.

[Rebennett99]

I was in the middle of writing -

1.  CClean did not work.

2.  Rebooting my machine did not work.

3.  Checking the log for the appropriate registry key would be nice ... if a logfile was available.  That post was based on an old version that provided a log file.  The newest version does not provide a log file.

Frustrating.  A poorly coded product.

[v-jiascu-msft · Accepted solution]

Hi @Rebennett99,

Sorry for the inconvenience.

Did you follow this blog? Please take it serious if you want to make changes to the registry.

Maybe you could find the log files here: C:\Users\{your current user}\AppData\Local\Temp. Reference: powerbi-admin-troubleshooting-power-bi-personal-gateway.

Best Regards!

Dale

[Rebennett99]

That was it!  I deleted the key entries in the registry as indicated in the log file, rebooted, and then I was able to install the personal gateway.

Thanks.