Forum Discussion

Rebennett99's avatar
Rebennett99
Frequent Visitor
9 years ago
Solved

Personal Gateway: Please uninstall the current version first.

The personal gateway was working fine through Friday, August 4.  Monday, August 7 it wasn't working and I couldn't get it to start.  I uninstalled the Personal Gateway using Programs and Features - o...
Need Help
Rebennett99's avatar
Rebennett99
Frequent Visitor
9 years ago

I was in the middle of writing -

 

1.  CClean did not work.

2.  Rebooting my machine did not work.

3.  Checking the log for the appropriate registry key would be nice ... if a logfile was available.  That post was based on an old version that provided a log file.  The newest version does not provide a log file.

 

Frustrating.  A poorly coded product.

  • Rebennett99's avatar
    Rebennett99
    Frequent Visitor
    9 years ago

    That was it!  I deleted the key entries in the registry as indicated in the log file, rebooted, and then I was able to install the personal gateway.

     

    Thanks.