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Rebennett99
Frequent Visitor

Personal Gateway: Please uninstall the current version first.

The personal gateway was working fine through Friday, August 4.  Monday, August 7 it wasn't working and I couldn't get it to start.  I uninstalled the Personal Gateway using Programs and Features - obviously a mistake.  I deleted the appdata/local/personal gateway directory.  Attempting to reinstall the latest personal gateway I get the error:

 

The on-premises data gateway(personal mode) installation has failed. Learn more.

It looks like you are trying to reinstall.  Please uninstall the current version first.

 

The learn more link does not provide a solution to the problem. How do you uninstall the personal gateway after you uninstall it such that a clean install can take place?

1 ACCEPTED SOLUTION

Hi @Rebennett99,

 

Sorry for the inconvenience.

 

Did you follow this blog? Please take it serious if you want to make changes to the registry.

 

Maybe you could find the log files here: C:\Users\{your current user}\AppData\Local\Temp. Reference: powerbi-admin-troubleshooting-power-bi-personal-gateway.

setup-logs2.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

5 REPLIES 5
v-jiascu-msft
Microsoft Employee
Microsoft Employee

Hi @Rebennett99,

 

Maybe these posts can help you.

1. cannot-uninstall-power-bi-personal-gateway. Key words: ccleaner.

2. Can-t-uninstall-on-premise-gateway. Key words: restart, retry.

3. failure-installing-the-power-bi-personal-gateway. Key words: official blog. 

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

1.CClean was run and did not work.

Rebooting my computer did not work.

 

I was in the middle of writing -

 

1.  CClean did not work.

2.  Rebooting my machine did not work.

3.  Checking the log for the appropriate registry key would be nice ... if a logfile was available.  That post was based on an old version that provided a log file.  The newest version does not provide a log file.

 

Frustrating.  A poorly coded product.

Hi @Rebennett99,

 

Sorry for the inconvenience.

 

Did you follow this blog? Please take it serious if you want to make changes to the registry.

 

Maybe you could find the log files here: C:\Users\{your current user}\AppData\Local\Temp. Reference: powerbi-admin-troubleshooting-power-bi-personal-gateway.

setup-logs2.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

That was it!  I deleted the key entries in the registry as indicated in the log file, rebooted, and then I was able to install the personal gateway.

 

Thanks.

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