Forum Discussion
Personal Gateway: Please uninstall the current version first.
The personal gateway was working fine through Friday, August 4. Monday, August 7 it wasn't working and I couldn't get it to start. I uninstalled the Personal Gateway using Programs and Features - obviously a mistake. I deleted the appdata/local/personal gateway directory. Attempting to reinstall the latest personal gateway I get the error:
The on-premises data gateway(personal mode) installation has failed. Learn more.
It looks like you are trying to reinstall. Please uninstall the current version first.
The learn more link does not provide a solution to the problem. How do you uninstall the personal gateway after you uninstall it such that a clean install can take place?
Hi Rebennett99,
Sorry for the inconvenience.
Did you follow this blog? Please take it serious if you want to make changes to the registry.
Maybe you could find the log files here: C:\Users\{your current user}\AppData\Local\Temp. Reference: powerbi-admin-troubleshooting-power-bi-personal-gateway.
Best Regards!
Dale
5 Replies
Hi Rebennett99,
Maybe these posts can help you.
1. cannot-uninstall-power-bi-personal-gateway. Key words: ccleaner.
2. Can-t-uninstall-on-premise-gateway. Key words: restart, retry.
3. failure-installing-the-power-bi-personal-gateway. Key words: official blog.
Best Regards!
Dale
1.CClean was run and did not work.
Rebooting my computer did not work.
I was in the middle of writing -
1. CClean did not work.
2. Rebooting my machine did not work.
3. Checking the log for the appropriate registry key would be nice ... if a logfile was available. That post was based on an old version that provided a log file. The newest version does not provide a log file.
Frustrating. A poorly coded product.
