Forum Discussion

ABaker1's avatar
ABaker1
Advocate I
3 years ago

Personal Gateway Issue

All of my scheduled refreshes failed last night due to the gateway being offline even though my laptop was on, connected to the internet, etc. so I decided to uninstall and reinstall the latest version. Now when I try to select my personal gateway the 'Apply' button is grayed out, and it wants to stay on one of my other gateways. It says it's online and running. Any ideas what could be wrong?

Need Help

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi ABaker1 ,

     

    if you are then the same account you use when registering the Gateway, should be the same account you use to log into the Power BI Service?

     

    Best regards.
    Community Support Team_ Caitlyn

     

    • ABaker1's avatar
      ABaker1
      Advocate I
      3 years ago

      Hi, 

       

      Yes, I am using the same account.