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Anonymous's avatar
Anonymous
Not applicable
5 years ago
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Personal Gateway Issue - Cannot manual refresh by other admin accounts in the workspace

Hi,   Due to some limitation, my company can only use personal gateway to refresh PBI reports. For schedule refreshing mode, everything works fine.   However, if we would like to manually refresh...
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  • v-lionel-msft's avatar
    v-lionel-msft
    5 years ago

    Hi Anonymous ,

     

    I got the error message.

    The personal gateway does not support multiple users.

    Other administrator accounts must take over this dataset and configure the gateway to refresh.

     

     

     

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

     

v-lionel-msft's avatar
v-lionel-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi Anonymous ,

 

I didn't reproduce your problem.

What's your version? Try to update the gateway to the latest version if you don't use the latest version.

 

 

Best regards,
Lionel Chen

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

Anonymous's avatar
Anonymous
Not applicable
5 years ago

v-lionel-msft ,

 

Thanks for your response.

 

My version is 2000.63.6 (October 2020(Release 2)). It is ok that if I use the published account to manually refresh the report, but the main problem is if other pro accounts cannot manually refresh the report in the workspace.
Are you also facing this issue?

 

BR,

Jason Tam

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi v-lionel-msft ,

     

    I have upgraded the gateway same as yours, but the issue is still the same. Other pro-accounts in the workspace still cannot manual refresh the report except the published account.

     

    BR,

    Jason Tam