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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Personal Gateway Issue - Cannot manual refresh by other admin accounts in the workspace

Hi,   Due to some limitation, my company can only use personal gateway to refresh PBI reports. For schedule refreshing mode, everything works fine.   However, if we would like to manually refresh...
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  • v-lionel-msft's avatar
    v-lionel-msft
    5 years ago

    Hi Anonymous ,

     

    I got the error message.

    The personal gateway does not support multiple users.

    Other administrator accounts must take over this dataset and configure the gateway to refresh.

     

     

     

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

     

collinq's avatar
collinq
Icon for Super User rankSuper User
5 years ago

Hi Anonymous ,

 

To do a refresh at all, a user has to have the correct permissions to the report and/or dataset.  Because this is a Personal Gateway your laptop or whatever machine you are using has to be online and available as well at the time of the refresh request.  You also have to have a Power BI Pro license.  I THINK you can have the report in a "My Workspace" but it will most likely work better if it is in a named workspace.  

 

I don't have any personal gateways to test with, but in the Enterprise Gateways there is a User setting which lists who can publish reports with the data source.  You may also have to give permissions to the other users to that to see if they can publish.

 

But, all that said, they may not have permission to the data source itself - the file sitting on your machine and that may be blocking them.

 

LEt us know what happens when you review what  Isuggested.

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi collinq ,

     

    Thanks for your advice. The reason I use personal gateway is the report need to run some python code in it. However, the existing power bi serivce can only support personal gateway to run it.

     

    Actaully we are using a named workspace and all of the pro-accounts in the workspace is admin role. In normal practice, all admin roles in the workspace can manual refresh the power bi report. But I don't know why the report (via personal gateway) can only be manually refreshed by the published account, all other admin roles cannot refresh it. I don't whether whether it is normal by using personal gateway or not.

     

    BR,

    Jason