Forum Discussion

LakiCG's avatar
LakiCG
Frequent Visitor
9 years ago
Solved

Personal Data Gateway is offline

My personal data gateway is offline. I have tried a couple of time to reinstall the gateway but it has remained offline. What I see in Settings / Dataset in the Gateway Connection section is: "Your d...
  • Greg_Deckler's avatar
    9 years ago

    I would initially suspect that some firewall rules somewhere on the network are blocking your personal gateway from talking to the Power BI Service.

  • DSimma's avatar
    DSimma
    9 years ago

    I would check Firewalls first, then make sure that the Personal Gateway is actually logged in. 

     

    It has an icon in the notification area by the clock to access and it needs to be logged in.