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ScottFerguson
Helper II
Helper II

People who can Administer this gateway

‎09-16-2017 04:24 PM

I receive the following error when attempting to add a User in the User Tab of on-premise gateway

 

Something went wrong  Please try again later or contact support. If you contact support, please provide these details. Activity ID64d9d809-e737-4d8d-b5a8-5eec262cec42 Request IDb1c0e598-9bf4-f389-cb17-f5a30c7142d1 Correlation IDb0803db3-530e-b6e8-0fdb-64d8d8742143 Status code400 ecsCorrelationId64d9d809-e737-4d8d-b5a8-5eec262cec42 TimeSat Sep 16 2017 19:19:41 GMT-0400 (Eastern Daylight Time) Version13.0.2436.200 Cluster URIhttps://wabi-south-central-us-redirect.analysis.windows.net

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Anonymous
Not applicable

‎09-17-2017 07:53 PM

@ScottFerguson Is the user part of your tenant? Have the same domain extension on the email (UPN)?

Message 2 of 8
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ScottFerguson
Helper II
Helper II
In response to Anonymous

‎09-18-2017 07:08 AM

Hi.

@ScottFerguson is my forum user name. I did check the email associated with it and revised it to match the tenant email address. I will check the status of On-premise Gateway and let you know if it chnages. Currently it is still offline. I installed Personal Gateway and it is working without issue.

Message 3 of 8
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ScottFerguson
Helper II
Helper II
In response to ScottFerguson

‎09-18-2017 07:18 AM

I successfully logged into the On-preimise Gateway this morning and the following message appears, "[gatewayname] is configured correcttly but is unreachable due to local network connectivity issues."

Message 6 of 8
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Anonymous
Not applicable
In response to ScottFerguson

‎09-18-2017 07:48 AM

@ScottFerguson Check your firewalls and walk through the troubleshooting guide - here

Message 7 of 8
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ScottFerguson
Helper II
Helper II
In response to Anonymous

‎09-18-2017 12:00 PM

@Anonymous I had reviewed the troubleshooting guide previously. Unfortunately it is vague. For instance - one step is to "Whitelist IP addresses in your firewall for Azure".

The list contains over 3,000 IPs.

 

This is where the guide stops.

How do you add 3,000 IPs to your firewall?

If only a subset needs to be added, how do you determine the subset and again how does one go about adding the susbset to their firewall?

 

Message 8 of 8
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Anonymous
Not applicable
In response to ScottFerguson

‎09-18-2017 07:18 AM

@ScottFerguson (By doing the @ -> your username here on the Community it prompts a notification or "mention" of you) My first question was related to your issue, not your username here 🙂

Message 4 of 8
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ScottFerguson
Helper II
Helper II
In response to Anonymous

‎09-18-2017 07:19 AM

Thanks for clarifying

Message 5 of 8
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