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grobjak's avatar
grobjak
Frequent Visitor
21 days ago
Solved

Paginated Report Subscription OneDrive/SharePoint issue

I have this problem in Power BI Service subscribtion, when I try to send my .xlsx or .csv file and choose SharePoint/OneDrive it's blank for me and one other user   While for my colle...
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  • v-csrikanth's avatar
    v-csrikanth
    21 days ago

    Hi grobjak 

    Thanks for the screenshots. The blank area in the folder picker indicates the embedded SharePoint/OneDrive browser is failing to load for your account. Since it works for your colleague on the same browser, this looks user-specific, not a service issue.

    Please try these in order:

    1. Verify OneDrive is accessible sign in to https://<tenant>-my.sharepoint.com and confirm it opens.

    2. Verify licenses affected users need the same Microsoft 365 / SharePoint + Power BI licenses as the colleague who can browse successfully.

    3. Try InPrivate / Incognito. If the picker loads there, it's cached browser data, authentication tokens, or a browser extension.

    4. Allow third-party / cross-site cookies for [*.]sharepoint.com and [*.]onedrive.com.

    5. Ask your M365 admin to review Entra ID sign-in logs and any Conditional Access policies affecting SharePoint Online for the affected user.

    If it still fails, please check:

    • Browser and version, and whether both Edge and Chrome fail.

    • Any errors from Developer Tools -> Console / Network when opening the picker.

    Reference: Subscribe paginated reports to OneDrive/SharePoint


    Thanks,

    C Srikanth

    Community Support Team

v-csrikanth's avatar
v-csrikanth
Community Support
21 days ago

Hi grobjak 

Thanks for the screenshots. The blank area in the folder picker indicates the embedded SharePoint/OneDrive browser is failing to load for your account. Since it works for your colleague on the same browser, this looks user-specific, not a service issue.

Please try these in order:

  1. Verify OneDrive is accessible sign in to https://<tenant>-my.sharepoint.com and confirm it opens.

  2. Verify licenses affected users need the same Microsoft 365 / SharePoint + Power BI licenses as the colleague who can browse successfully.

  3. Try InPrivate / Incognito. If the picker loads there, it's cached browser data, authentication tokens, or a browser extension.

  4. Allow third-party / cross-site cookies for [*.]sharepoint.com and [*.]onedrive.com.

  5. Ask your M365 admin to review Entra ID sign-in logs and any Conditional Access policies affecting SharePoint Online for the affected user.

If it still fails, please check:

  • Browser and version, and whether both Edge and Chrome fail.

  • Any errors from Developer Tools -> Console / Network when opening the picker.

Reference: Subscribe paginated reports to OneDrive/SharePoint


Thanks,

C Srikanth

Community Support Team