Pages won't load at the top

[abakerdlb]

Hello,

I recently published a 4-page report to the power bi service.  Two of my four pages won't load at the top of the page.  The issue presents in both Chrome and Edge browsers.  I have tried the following:

• Ensuring I've selected the page header and am oriented at the top on all pages and republished
• Edited the top visual on each page and republished
• Added bookmarks and republished
• Clearing my caches and reloading the report

Has anyone else in the community run into this?  I don't know how to correct what is happening and would appreciate any help you can provide.  Thank you!

[Anonymous]

Hi @abakerdlb 

While publishing the report, please try to change the view as Fit To Page and check if it resolves the issue-

[abakerdlb]

Hi @Uspace87 

All the visuals load accurately, but the pages open either in the middle of the page or at the bottom and you have to scroll to the top.

[Uspace87]

@abakerdlb 

Have you tried to change the Page view to "Fit to page"?

Please check the article below reguarding the argument:

https://learn.microsoft.com/en-us/power-bi/create-reports/power-bi-report-display-settings?tabs=powe...

[abakerdlb]

@Uspace87

I have not.  I'm using a custom canvas size and the user must scroll vertically to view all the visuals.  If I "Fit to page" the view zooms out to 12% and the user must then adjust their view on each page in order to interact with the visuals.  I did try "Fit to width" and that caused the issue to occur on all pages.  I am currently set to "Actual size".  

[Uspace87]

@abakerdlb 

Change the Vertical aligment from Middle to "Top":

[abakerdlb]

@Uspace87 

They are already set to align to the top.  There is one visual on each of the two pages that are "selected" when I open the report in the service.  It is on those visuals that those pages open.  It doesn't matter what other visuals I select or where I am on the page in the desktop app when I save and republish, the service opens those two pages at the same place each time.  I'm befuddled.

[Uspace87]

Maybe it's a problem with bookmarks, also try to reset the bookmarks on the Power bi services view.

[abakerdlb · Accepted solution]

My colleague was able to deduce it's the Tab order.  View > Selection > Tab order > Have tab order match visual order.  

Thank you so much for all of your help today!  I really appreciate all the effort.

[Uspace87]

@abakerdlb 

What kind of Visualizations are not able to load?

Maybe you reached the limit of data that Power bi Services can display in one visual:

https://learn.microsoft.com/en-us/power-bi/visuals/power-bi-data-points