PROBLEM WITH THE END OF THE TRIAL AND PLAN ACQUISITION

[Operacoes]

I developed some dashboards during the trial and my account status was Pro, at the end of the trial I signed up for the Pro plan and even then I can't open or edit my dashboards online. I can't understand it because I checked several times that the status was Pro in both moments of the account, but now that I have the subscription plan, Power Bi suggests that I upgrade to the Premium plan to continue my work. Is this right?

[v-yanjiang-msft]

Hi @Operacoes ,

Has your problem been solved by @MikeJohnsonZA 's solution? If yes, please consider accept it as the solution to help the other members find it more quickly.

Best Regards,
Community Support Team _ kalyj

[MikeJohnsonZA]

Hi @Operacoes 

When you sign up for a trial account you are actually given a Power BI Premium Per User(PPU) trial.

During this trial you probably created a PPU workspace (Check to see if it has a little diamond symbol next to it), You should be able to change it back to pro by going into the settings tab then selecting the premium option and selecting the Pro option.  

You may have used pro features as well (see Pricing & Product Comparison | Microsoft Power BI)

if so you will need to remove these or upgrade to premium

Regards

Michael Johnson

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