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PBI data refresh times out on PBI service but refreshes successfully on the Power BI Desktop

Hi Team,


I came across the error below from PBI Service but the same refresh works fine on the PBI desktop. On the PBI service it seems to run for 5 hours before it times out. Same refresh worked fine until last week even from the PBI service.


<pii>DataSource.Error</pii>: <pii>ERROR [HY000] [Microsoft][Hardy] (35) Error from server: error code: '0' error message: 'Invalid OperationHandle: OperationHandle [opType=EXECUTE_STATEMENT, getHandleIdentifier()=8e521844-6949-4859-b3c2-b8fb4b81dd78]'.</pii>. . The exception was raised by the IDataReader interface. Please review the error message and provider documentation for further information and corrective action. 


Any suggestions is appreciated. Thanks!

Community Support
Community Support

Hi  @maddyu

Please check if it is caused by the following reasons :

1.Mismatch between the data types of the keys used in relationships.
2.Improper date formats of the date fields in relationships.
3.(null) values in columns with decimal/whole number data types


Make sure the data types of both the fields in a relationship are same. replace (null) values with 0 for decimal or whole number data types.


For more information,you can refer to this :Error-the-exception-was-raised-by-idatareader-interface/ 

There are other similar links, hope it will help you:


Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Super User
Super User

If you have a Pro license you can consider raising a Pro ticket at

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