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JSanders28's avatar
JSanders28
Advocate II
1 year ago

PBI Service Refresh Issues -Unable to cancel refresh, refreshes stall- Affects multiple capacities

Anyone else having issues cancelling queries? Or seeing stalled queries in Power BI service?   We have 4 premium capacities, and for the past 1.5 months we have issues where semantic models will su...
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lbendlin's avatar
lbendlin
Super User
11 months ago

We also continue to see that. The "problem" is that even with a Prio A ticket the Microsoft team/partner will successfully drag their feet until the "natural" 18000 second timeout makes the issue go away.  Hard to properly troubleshoot.

JSanders28's avatar
JSanders28
Advocate II
11 months ago

That's been our experience as well.  However, this time we got our account rep involved, and we've got it to the product team now, and they are looking into it.  So far they've confirmed that the issue is on the PBI service side, and seems to freeze up on the last part of saving the semantic model back to the service (after the data has been pulled from the source). 

 

One workaround that was suggested, if a dataset is stuck canceling, you can trigger an Enhanced API refresh.  (not the just semantic model refresh via API, but an enhanced API refresh and it will refresh while the other one is still canceling).