Forum Discussion
PBI Service Refresh Issues -Unable to cancel refresh, refreshes stall- Affects multiple capacities
Did you ever resolve this issue? We've just started having this issue and while I was researching whether others have had this experience, I came across your post.
I'd be interested to know your status. Thanks!
Hello bkundrat we had the issue happen again yesteerday. We now have an open ticket with Microsoft support and opened a new post. We had the issue across multiple Power BI premium capacities and gateways. Also opened a new idea/topic for it. If you wouldn't mind upvoting the idea, that'd be great.
We also continue to see that. The "problem" is that even with a Prio A ticket the Microsoft team/partner will successfully drag their feet until the "natural" 18000 second timeout makes the issue go away. Hard to properly troubleshoot.
That's been our experience as well. However, this time we got our account rep involved, and we've got it to the product team now, and they are looking into it. So far they've confirmed that the issue is on the PBI service side, and seems to freeze up on the last part of saving the semantic model back to the service (after the data has been pulled from the source).
One workaround that was suggested, if a dataset is stuck canceling, you can trigger an Enhanced API refresh. (not the just semantic model refresh via API, but an enhanced API refresh and it will refresh while the other one is still canceling).
