PBI Desktop via AMZ VPN connections not recognized in Gateway despite gateway test successful

[msheppard602]

My digital team is working with some data sources in AWS that I need to connect to.  I'm looking to bring this data into the desktop to report alongside our databricks data.  

I've successfully connected to Redshift using the AMZ VPN and am able to load the data I need to desktop.  

The gateway is set up too.  Seems like the gateway is configured, tested and working for the same redshift server/database.

But when I publish and attempt to schedule refreshes the gateway isn't recognizing my connections.

Is this a common issue that's documented somewhere?  I've searched it. 

Is there any tribal knowelege somebody can share?  

How do I even go about troubleshooting this?  

Thanks,

Matt

[Anonymous]

Hi @msheppard602 

Please refer to the following document about troubleshooting gateways to see if it helps you.

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot

If I misunderstand your meaning, please provide a screenshot for detailed information.

Best Regards

Community Support Team _ polly

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