Outtage in France - 72h

[AnthonyLEVEILLE]

Hi,

So, 

I use Powerbi Embedded, with Azure Capacity A1.

My tenant is located in France Central Region.

The services in Powerbi Service are down since July 29th. It's been about 4 days now.

My clients just canceled 3 of my biggest contracts. because of lack of reliability.

Indeed: i set up a data report system that basically help them run their industrial operations.

Is Microsoft company considering mitigating this impact on us, the customers ?

Thank you

[v-sdhruv]

Hi @AnthonyLEVEILLE ,

Since we didnt hear back, we would be closing this thread.
If you need any assistance, feel free to reach out by creating a new post.

Thank you for using Microsoft Community Forum

[v-sdhruv]

Hi @AnthonyLEVEILLE ,

Just wanted to check if you were able to raise the support ticket and whether the services were back at your end?
Let us know so we can assist you.

Thank you

[sesno]

Hi,

We're facing a very similar situation: the prolonged downtime (SKU Reference: PP3, Region: France Central) has had a severe impact on our client relationships.
It's especially hard to accept such a long outage from a company with Microsoft’s technical resources.

If you're using Power BI Premium / PPU / Fabric Capacities, note that there is a contractual SLA guaranteeing 99.9% availability, which translates to a maximum of 43 minutes downtime per month.

You can contact Microsoft Support within 30 days (before August 4, 2025) to request a service credit on your invoices.
Hope this helps, and good luck dealing with the fallout - you're not alone.

[v-sdhruv]

Hi @AnthonyLEVEILLE ,

Sorry you had face this issue. Yes there was a problem related to azure storage but now majority of functionality is back online, with customers able to access the services. If you still face any issues, let us know.

Thank You

[AnthonyLEVEILLE]

This is crazy. It is still not back up working since July 29th.

It's been 5 days.

My Azure capacity is still being billed for these down time. How can it be ?

I can only imagine how other companies are impacted by this outtage, just like mine. when we pay so much every month for a supposed reliability.

Hearing about MS ability to reduce service quality to its customer over time is something. But to live it for real, is well... unreal.

[lbendlin]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

[FBergamaschi]

Hello,

we are sorry for your issue. Microsoft is certainly on the thing with high priority.

If this helped, please consider giving kudos and mark as a solution

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Francesco Bergamaschi

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