Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.

Reply
lwgpowerbiadmin
Frequent Visitor

Our pro account got expired but capacity is still attached. Not able to access workspaces.

Hi All,

We had a powerBI pro account with A1 capacity. The pro account payment was done through auto debit from client's card but 2 months before it got expired and the payment got due(our capacity is still working). We didn't got any notification regarding that and our embedded report was working fine in our application so we didn't checked. Now when we trying to access our workspace I am only able to access "My Workspace",accessing all other workspace prompting us to buy new pro license.

lwgpowerbiadmin_1-1701324891197.png

 

Before renewing the card we asked microsoft support about this, they said like this
"Per checking your account, the Power BI Pro Subscription under ******** profile is already in the deleted status and therefore cannot be reactivated. 
The only available workaround is to purchase a new order of Power BI Pro.  With the previous order already deleted, this implies all associated data is already deleted. 
"

NOTE: I want to continue the same account because all client data is in that workspace.

QUESTIONS:

  • Is there any way to continue the same account because we have so many reports in that workspace.
  • If not, Is there a way to download all the reports from that workspace(embedded reports are still available in our application).
  • If we start trail for the same account then can I access my workspace?
  • lwgpowerbiadmin_0-1701324670028.png

Please suggest any ideas to recover from this situation.


Thank you.

1 ACCEPTED SOLUTION
lbendlin
Super User
Super User

Please continue to work with your Microsoft representative.  This here is a public forum where users help users. This is not the place to discuss legal issues or license disputes. Nobody here can get you your data back.

View solution in original post

1 REPLY 1
lbendlin
Super User
Super User

Please continue to work with your Microsoft representative.  This here is a public forum where users help users. This is not the place to discuss legal issues or license disputes. Nobody here can get you your data back.

Helpful resources

Announcements
Microsoft Fabric Learn Together

Microsoft Fabric Learn Together

Covering the world! 9:00-10:30 AM Sydney, 4:00-5:30 PM CET (Paris/Berlin), 7:00-8:30 PM Mexico City

April Fabric Community Update

Fabric Community Update - April 2024

Find out what's new and trending in the Fabric Community.

March 2024 PBI Gallery Image

Power BI Monthly Update - March 2024

Check out the March 2024 Power BI update to learn about new features.

Top Solution Authors
Top Kudoed Authors